Shipping policy
Shipping Policy
Processing Time: Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times:
- Standard Shipping: 5–10 business days
Shipping Costs: Free standard shipping on all orders.
Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
International Shipping: We currently ship within the United States. International shipping options may be available — please contact us at support@petlumio.com for more information.
Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will work to resolve the issue promptly.