FAQs

Yes. Pet Lumio uses natural pheromone technology that mimics what mother dogs produce naturally. It is 100% drug free, odourless and safe for dogs of all ages and breeds, as well as cats, children and other humans in the home.

Simply plug the diffuser unit into any standard wall outlet in the room your dog uses most. Keep the vents facing upward. Replace the refill vial every 30 days. That is it — no buttons, no timers, no effort.

Most dogs show noticeable improvement within 48–72 hours of plugging in. For dogs with severe or long-term anxiety, allow up to 2 weeks for full effect.

All US orders ship within 0–1 business days and are delivered within 2 business days. You will receive a tracking link via email as soon as your order ships.

Each refill vial lasts approximately 30 days of continuous use. We recommend setting a monthly reminder so you never run out.

Yes. Pet Lumio is safe for puppies of all ages. The natural pheromones mimic what mother dogs produce naturally — making it especially effective for young dogs adjusting to a new home.

Pet Lumio is species-specific. The pheromones are only detected by dogs and have no effect on cats, humans or other animals in the home.

No. The pheromone formula is completely odourless to humans and other animals. Your dog cannot smell it either — they feel it.

Yes — 100% drug free. No sedatives, no chemicals, no side effects.

Plug it into the room your dog spends the most time in. Keep vents facing upward. Plug directly into a wall outlet — avoid power strips for best results.

Each diffuser unit covers up to 700 sq ft. For larger homes you may want a second unit in a separate room.

Yes — leave it plugged in 24/7 for best results. The pheromones build up over time and work continuously.

You can move it. Allow 24–48 hours for the pheromones to build up in the new space.

If you see no improvement after 30 days contact us at support@petlumio.com for a full refund. No questions asked.

For most dogs yes. Pet Lumio addresses the root cause of stress-driven indoor accidents. If your dog has a medical condition we recommend also consulting your vet.

Yes. Pheromone diffusers are used by rescue shelters on even the most severely anxious dogs.

Absolutely. Pet Lumio works on its own but combining it with positive reinforcement training can accelerate results.

We currently ship to the United States only.

Email support@petlumio.com with a photo and we will send a replacement immediately at no cost.

Yes. You will receive a tracking link via email as soon as your order ships.

Choose the monthly refill subscription at checkout and your replacement vials are automatically delivered every 30 days. No logging in, no reordering, no thinking about it.

$27.99 per month — that is 20% less than buying one-off at $34.99. You save $7 every month.

Yes — cancel anytime with one click from your account or by emailing support@petlumio.com. No forms, no phone calls, no questions asked.

Your first refill ships automatically 30 days after your original order.

Keep the new one sealed until you are ready to swap. Refill vials stay fresh for up to 12 months unopened.

Yes. Email support@petlumio.com and we will pause your subscription for up to 60 days at no charge.

Yes. Contact support@petlumio.com to adjust your delivery frequency.

Yes. You will receive an email 3 days before each renewal.

Log into your Pet Lumio account and update your details under subscription settings. Or email support@petlumio.com and we will update it for you.

No minimum. Subscribe for one month and cancel if you want.