Contact information

Contact Us

We'd love to hear from you! Whether you have a question about your order, our products, or your pet's wellbeing - we're here to help.

📧 Email: support@petlumio.com

💬 Live Chat: You can also reach us directly through the chat icon on our website, powered by Shopify Inbox. We're available to chat during business hours.

⏱ Response Time: We aim to respond to all enquiries within 24–48 hours, Monday to Friday.

At Pet Lumio, every pet matters - and so does every message. We'll always do our best to get back to you as quickly as possible.